Terms of service
The deal, in plain words.
What we provide, what you provide, what each of us may do, and what happens when it ends. Written to be read rather than survived.
1. Who this is between
DRAGONFLYTECHNOLOGIES LLC, a Kentucky limited liability company trading as Dragonfly Technologies, of Louisville, Kentucky ("we", "us"), and the organisation named on the order ("you"). Your signed order and the rate card in force set the price, the plan and the term; where they and this page disagree, the order wins.
2. What we provide
A licence for the people in your organisation to use the applications named on your order, for the term of your order. We host the application itself and keep it working, we set it up in your tenant at the start, and we support it as described in section 7.
We do not charge per user. Adding people to your team does not increase what you pay us.
3. Where your data lives
Your records are created and stored in your own Microsoft 365 tenant, which you own, control and pay Microsoft for. We hold no copy. We operate no server that receives your records, and no Dragonfly account is a member of your tenant.
Two consequences worth being blunt about. First, your data is yours at every moment, including the moment this agreement ends. Second, we cannot recover what you delete, we cannot restore your tenant, and we cannot produce your records on request, because we have never had them. Backup and retention inside your tenant are yours to configure, and we will help you set them up.
The single exception is Premium AI contract review, which sends selected text to an AI provider. It is optional, it is off unless you buy it, and it is described in its own document that you will have read before buying.
4. What you provide
- Microsoft 365 licences for everyone who will use the application, Business Basic or above, bought from Microsoft, not from us.
- An administrator who can consent to an application and give us an hour, once, at installation.
- A site owner who runs the setup script in your tenant, as themselves.
- Where the application handles incoming mail, a shared mailbox and a licensed service account that you create, whose password and second factor you set and keep. We never ask for them and never hold them.
- Keeping your own tenant secure: accounts, passwords, multifactor, device policy, and who you grant access to.
5. What each of us may do
You may use the applications for your own business, for as many of your own people as you like, for the term.
You may not resell them, offer them as a service to others, or copy the application to serve a tenant that is not covered by your order.
We may improve the applications, and we will not remove a feature you are relying on without telling you first.
We will not access your tenant. If diagnosing a problem genuinely requires seeing something inside it, we will ask, you will decide, and you will drive.
6. Fees, and what happens if they stop
Fees, term and renewal are on your order. Invoices are due as stated there.
If an invoice is more than 30 days overdue and written reminders have gone unanswered, we may suspend the service. Suspension means we stop serving the application: the interface stops working for everyone in your organisation. It does not, and cannot, mean touching your data.
Your records remain in your tenant, in your SharePoint, exactly as they were. You can open, export and use them without us. Any automation running inside your own tenant continues to run; it is yours and we have no control over it. Settle the account and we restore service.
7. Support and availability
Support hours, response targets and the escalation path are in your order and in the support definition we give you at handover. We do not promise an uptime figure we cannot measure; what we do promise is that the application is a set of static files served from Microsoft Azure, and that when it is unreachable we treat that as the most urgent class of problem.
Microsoft 365 itself, and its availability, is between you and Microsoft.
8. Ending it
Either of us may decline to renew at the end of a term by saying so in writing before it ends. Either of us may end it earlier for a material breach the other has not fixed within 30 days of being told about it.
When it ends, we stop serving the application and we remove the configuration we held about your installation. Nothing happens to your data, because it was never ours to do anything to. There is no export to request, no retrieval window to race, and no hostage. Your lists, your files and your history stay in your tenant. If you want us to help you tidy up or move on, ask, and we will quote for the time.
9. Warranties, and their limits
We will provide the service with reasonable skill and care. Beyond that, the applications are provided as they are: we do not warrant that they will be uninterrupted or error-free, or that they will meet a requirement you have not told us about.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, neither of us is liable to the other for indirect or consequential loss, or for lost profits or lost data, and our total liability in any twelve-month period is limited to the fees you paid us in that period.
The limit on lost data deserves a sentence rather than a clause: we hold none of it, so we are not in a position to lose it. Protecting what is in your tenant is a shared interest, and section 3 says who configures what.
10. Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for this agreement. This continues after the agreement ends.
11. Changes to these terms
We may update this page. If a change materially affects you, we will tell you in writing before it applies to your term, rather than editing the page and hoping you do not notice.
12. Law
This agreement is governed by the laws of the Commonwealth of Kentucky, United States, and the courts of Kentucky have exclusive jurisdiction.
13. Talking to us
[email protected]. A real person answers.